In this mini-episode Shep Hyken tell us the 6 steps to have your customers saying “I’ll Be Back!” From his most recent book Shep sums up what it takes to be succesful creating loyal customers that will come back again and again to do business with you!
If you enjoy this short teaching episode make sure to listen to our full length podcast with Shep as well.
hep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a professional speaker and author, Shep works with companies that want to develop loyal relationships with their customers and employees. He is the New York Times and Wall Street Journal bestselling author of The Amazement Revolution and The Cult of the Customer.